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1. How do I access my e-mail offsite? 1. How do I access my e-mail offsite? Open up Internet Explorer or other compatible web browser and type the following link into the address bar: http://outlook.sequoyah.com/exchange. You will be prompted for a domain/username and password. Follow the example below when inputting your information in the login screen. Username: SEQUOYAH\first name.last name 2. Do you have an external search page of Sequoyah Employees? Yes. The search engine can be found by typing the following address into your address bar http://www.sequoyah.com/secure/employee/search. Since this search page is password protected, it will be available to Sequoyah employees with Internet access. 3. Why does my Nextel keep going in and out of service? From time to time Nextel phones will degrade and constant signal loss is a common symptom. We recommend performing a master reset on the phone for up to four consecutive tries before brining it into the Redmond office for further service and repair. Master Reset 4. How do I obtain another Wireless phone for my jobsite or a new hire? If you are a foreman requesting another T-Mobile, Cingular or Verizon Wireless phone for a person on your job, you must complete the Wireless Phone Request Form form and e-mail/fax it to your Project Manager. Upon approval from your division manager, your phone will be sent out through our Inter-Office Transport system to your jobsite. 5. My phone is not longer working. How do I get it fixed? Techincal support is available over the phone between the hours of 7:00am to 4:00pm PST by calling 425.814.6000 and asking for the IT Division. If your Nextel cannot be fixed over the phone, we will be able to provide you with information on how to have your phone serviced by us or through an authorized Nextel Service Center near you. 6. The contact list on my phone is out of date. How do I update it? If you need an updated version of your contact list, please call the IT Division @ 425.814.6000 ext. 6022 to request a new over-the-air contact list. The process usually takes less than 5 minutes. 7. Where do I obtain company forms? We have a limited selection of company forms available at the time. The forms can be found at http://www.sequoyah.com/secure/companyforms. Please contact your Project Manager if you need forms that are not available on the web. 8. Who do I contact if my company computer is having issues? If you are experiencing any computer, fax, printer, or telephone issues, please call our IT Division at 425.814.6000 Ext. 6022 or e-mail support@sequoyah.com. We will get back to you within 24 hours or the next business day. 9. Where can I download the newest version of Sequoyah Connection Manager for VPN access? You can download the most current version of Sequoyah Connection Manager by clicking on the following link. |
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